Privacy Policy

 

Effective Date: 27-02-2025

At TRU Belt, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://tru-belt.com, or interact with us as a business customer, reseller, or distributor.


1. Information We Collect

We collect and process the following types of information:

1.1 Information You Provide to Us

  • Contact Information: Name, email address, phone number, and company details when you submit a trade enquiry or reseller application.

  • Business Information: Company registration number, VAT number, and business address for reseller/distributor verification.

  • Payment Information: Bank details or payment information for invoicing and transactions (processed securely via third-party payment gateways).

  • Communication Data: Correspondence with us via email, phone, or contact forms.

1.2 Information Collected Automatically

  • Technical Data: IP address, browser type, operating system, and device information.

  • Usage Data: Pages visited, time spent on the site, and referral sources.

  • Cookies: See Section 5 for details on how we use cookies.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Business partners or resellers who refer you to us.

  • Publicly available sources (e.g., company websites or directories).


2. How We Use Your Information

We use your information for the following purposes:

  • To process and respond to trade enquiries and reseller applications.

  • To manage and fulfil orders for Goods.

  • To communicate with you about your account, orders, or enquiries.

  • To improve our website, products, and services.

  • To comply with legal and regulatory obligations.

  • To send marketing communications (where you have consented).


3. Legal Basis for Processing

We process your personal data based on:

  • Contractual Necessity: To fulfil orders or provide services you have requested.

  • Legitimate Interests: To improve our website and services, or for business administration.

  • Consent: Where you have given explicit consent (e.g., for marketing communications).

  • Legal Obligations: To comply with applicable laws and regulations.


4. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences (e.g., language or region).

  • Analyse website traffic and usage patterns.

  • Provide personalised content and advertisements.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.


5. Who We Share Your Data With

We may share your information with:

  • Service Providers: Third parties who assist us with website hosting, payment processing, or marketing.

  • Business Partners: Resellers or distributors involved in fulfilling your orders.

  • Legal Authorities: Where required by law or to protect our rights and interests.

We do not sell or rent your personal data to third parties.


6. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs).


7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

  • Trade Enquiries: 2 years from the date of your last interaction.

  • Reseller Applications: 5 years from the date of application.

  • Financial Records: 7 years to comply with tax and accounting laws.


8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data (subject to legal obligations).

  • Restriction: Limit how we use your data.

  • Objection: Object to processing based on legitimate interests.

  • Portability: Request transfer of your data to another organisation.

To exercise these rights, please contact us at [email protected].


9. Security

We implement technical and organisational measures to protect your data, including:

  • Encryption of sensitive information.

  • Regular security audits and updates.

  • Restricted access to personal data.


10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.


11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us by filling out our contact form.